At Usman Electronics every order is cash on delivery. You send us an order request on the website, we call or WhatsApp you to confirm the items, price and delivery, and you pay when the parcel reaches you.
How ordering works
- Add products to your cart and send the order request. No online payment is needed.
- We contact you on the mobile number you gave us, usually within [To confirm: e.g. 1–2 working hours during shop hours], to confirm availability, the final price and the delivery charge.
- After you confirm, we pack and dispatch your order.
- You pay the courier or our rider in cash when you receive it.
You can follow the status of your request on the My Orders page of this website (on the same phone or computer you ordered from).
Where we deliver
- Lahore: [To confirm: our own rider / courier, which areas].
- Other cities in Pakistan: [To confirm: by courier, e.g. TCS / Leopards / M&P].
- Shop pickup: you are welcome to collect your order from our shop at Al-Hamra Electric Store, Madina Electric Market, 37, Shah Alam Gate, Lahore, Pakistan.
Delivery time
- Lahore: [To confirm: e.g. same day or next working day].
- Other cities: [To confirm: e.g. 2–5 working days].
Large or bulk orders may take longer; we will tell you the expected date when we confirm your order.
Delivery charges
[To confirm: e.g. Rs 200 within Lahore, courier charges for other cities, free delivery above Rs X]. The exact charge is always confirmed with you on the phone before we dispatch, so there are no surprises.
When your parcel arrives
Please check the parcel in front of the rider before paying. If anything is missing, damaged or not what you ordered, do not accept it (or note the problem with the rider) and contact us straight away.
Returns and exchanges
You can return or exchange a product within [To confirm: 7] days of delivery if:
- it is unused and not installed,
- it is in its original packaging with all parts, and
- you have the order reference (for example UE-100123).
Items we cannot take back
- Wire and cable cut to a custom length for you.
- Products that have been installed, connected or used.
- Products damaged by wrong installation, voltage problems or misuse.
- Items specially ordered for you [To confirm].
Faulty or wrong items
If a product is faulty, damaged in delivery or not what you ordered, tell us within [To confirm: 48 hours] of delivery with photos. We will replace it or refund you, and we cover the return delivery cost. Products with a manufacturer's warranty are repaired or replaced according to that brand's warranty terms; we will help you with the claim.
Refunds
Once we receive and check the returned item, we refund you [To confirm: in cash at the shop, or by bank transfer / JazzCash / Easypaisa within X working days]. Delivery charges are refunded only if the item was faulty or wrong.
Cancelling an order
You can cancel free of charge any time before your order is dispatched. Just call or WhatsApp us on +92 323 4146388, email [To confirm: email address], or visit our shop at Al-Hamra Electric Store, Madina Electric Market, 37, Shah Alam Gate, Lahore, Pakistan.
Questions
For anything about delivery or returns, call or WhatsApp us on +92 323 4146388, email [To confirm: email address], or visit our shop at Al-Hamra Electric Store, Madina Electric Market, 37, Shah Alam Gate, Lahore, Pakistan.